FAQ's
Frequently asked questions
Remove jewellery before going to bed or when taking part in any physical activity.
• Remove jewellery before you bath or shower.
• Remove your jewellery when you are swimming – salt water and chlorine will damage it.
• Avoid wearing jewellery when washing dishes or using chemical agents – especially home cleaning products which will damage jewellery, semi-precious stones and plating finishes
• Avoid contact with makeup, creams, hairspray, tanning products and perfumes.
• Do not clean your jewellery using tissue paper or scratchy materials
• Clean using a soft dry cloth such as a duster
• Store your jewellery away from direct sunlight and extreme temperatures
No, unless otherwise stated, we use non-precious metals, such as copper. These metals are often plated e.g. silver plated or rhodium plated. Our jewellery is in keeping with the EU nickel safe guidelines for jewellery.
Yes, our jewellery is in keeping with the EU nickel safe guidelines for jewellery.
Yes, we offer Free UK delivery on orders over £35, for UK orders less than £35 standard delivery is £3.95
We accept Visa, Maestro, MasterCard, American Express and PayPal .
No, for reasons of hygiene earrings cannot be returned. This does not affect your statutory rights.
Yes, our Returns Policy is the same for Sale Items, unless otherwise stated in the product description.
Our Returns Policy lasts 30 days. If you are not satisfied with your purchase you may return it within 30 days for a refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.
A signature may be required upon delivery. If you are not at the delivery address to sign for the parcel then the delivery firm will usually attempt a further delivery or leave a re-delivery contact form. Alternatively, if the courier deems it safe to do so, they may possibly leave the parcel in a secure location on your premises or with a neighbour. Please note that we cannot be held responsible if you are not at the delivery address to accept your parcel when it is delivered.
Complementary therapists often talk about Crystal Properties. It is suggested that crystals, such as amethyst, rose quartz, sodalite etc, have their own properties, which are often linked to the Chakras. These properties are said to help balance the body and promote Health and Well being
In mind, body and spirit.
When using Gemstones/Crystals please remember that healing is not the same as curing. Healing is helping the body, or mind, to become stronger and consequently better. If you are feeling unwell, or have nagging health problems or serious injuries you should always visit your Doctor. Healing with gemstones, complements, but is not meant as a substitute for medical, or psychological, diagnosis and treatment when needed.